Terms of Service
Last updated: January 21, 2026
These Terms of Service (“Terms”) govern your use of our Guest Chat Platform (“Service”) operated by Citta-Cube.ai (“we,” “us,” or “our”).
By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Service.
Important: Our Service integrates with WhatsApp Business API and is subject to WhatsApp's own Terms of Service and Privacy Policy in addition to these terms.
Our Guest Chat Platform provides the following services:
WhatsApp Integration
- • WhatsApp Business API integration
- • Real-time messaging capabilities
- • Media file sharing support
- • Multi-language translation
Management Features
- • Guest conversation management
- • Task assignment and tracking
- • Staff notification system
- • Analytics and reporting
When you create an account with us, you must provide accurate, complete, and current information. You are responsible for safeguarding your account credentials.
Account Responsibilities
You are responsible for all activities that occur under your account and for maintaining the security of your login credentials.
Prohibited Activities
You may not share your account credentials, use the service for illegal purposes, or attempt to gain unauthorized access.
You agree not to use the Service to:
Illegal Activities
Violate any applicable laws, regulations, or third-party rights
Harmful Content
Transmit harmful, offensive, or inappropriate content
Service Interference
Interfere with or disrupt the Service or servers
Unauthorized Access
Attempt to gain unauthorized access to any part of the Service
Our Service integrates with WhatsApp Business API. By using our Service, you acknowledge and agree to:
WhatsApp Requirements:
- • Comply with WhatsApp's Business Policy and Commerce Policy
- • Respect WhatsApp's messaging guidelines and restrictions
- • Obtain proper consent for WhatsApp communications
- • Handle user data in accordance with WhatsApp's requirements
- • Provide opt-out mechanisms for WhatsApp messages
Violation of WhatsApp's policies may result in suspension or termination of your access to WhatsApp features.
The Service and its original content, features, and functionality are owned by Citta-Cube.ai and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.
Our Rights
- • Service software and code
- • User interface design
- • Trademarks and branding
- • Documentation and content
Your Rights
- • Your user-generated content
- • Your business data
- • Your customer information
- • Your intellectual property
Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.
Data Processing
We process data in accordance with applicable data protection laws and our Privacy Policy.
Data Security
We implement appropriate security measures to protect your data.
Your Responsibilities
You are responsible for ensuring you have proper consent to share customer data with our Service.
To the maximum extent permitted by law, Citta-Cube.ai shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses.
Exclusions:
- • Service interruptions or downtime
- • Data loss or corruption
- • Third-party service failures
- • Indirect or consequential damages
We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
Upon Termination
Your right to use the Service will cease immediately, and we may delete your account and data.
Data Retention
We may retain certain data as required by law or for legitimate business purposes.
We reserve the right to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days notice prior to any new terms taking effect.
Continued Use: Your continued use of the Service after any changes constitutes acceptance of the new Terms.
If you have any questions about these Terms of Service, please contact us:
Email: legal@guestchatplatform.com
Address: [Your Company Address]
Phone: [Your Contact Number]
These Terms of Service are effective as of the date listed above and will remain in effect except with respect to any changes in their provisions in the future.