Privacy Policy
Last updated: January 21, 2026
Welcome to our Guest Chat Platform (“we,” “our,” or “us”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our WhatsApp-based guest communication service. This service is designed to facilitate communication between hotel guests and staff through WhatsApp Business API.
By using our service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our service.
Personal Information
- Phone Numbers: WhatsApp phone numbers for communication
- Email Addresses: For account creation and notifications
- Names: Guest and staff names for identification
- Stay Information: Check-in/check-out dates and room numbers
Communication Data
- • WhatsApp messages and media content
- • Message timestamps and conversation history
- • Task assignments and status updates
- • Translation data for multi-language support
- • Conversation metadata and tags
Usage Information
- • IP addresses and device information
- • Browser type and version
- • Operating system and platform
- • Usage patterns and interaction data
- • Error logs and performance metrics
Service Provision
- • Facilitate WhatsApp communication
- • Process and respond to guest requests
- • Manage task assignments and tracking
- • Provide multi-language translation
Account Management
- • Create and manage user accounts
- • Authenticate users and maintain security
- • Send notifications and updates
- • Provide customer support
Analytics & Improvement
- • Analyze usage patterns
- • Improve service functionality
- • Monitor system performance
- • Generate reports and insights
Legal Compliance
- • Comply with legal obligations
- • Protect against fraud and abuse
- • Enforce our terms of service
- • Respond to legal requests
Our service integrates with WhatsApp Business API to facilitate communication between guests and hotel staff. This integration is subject to WhatsApp's own privacy policy and terms of service.
WhatsApp Data Processing:
- • Messages are processed through WhatsApp's secure infrastructure
- • We store message content for service provision and support
- • Media files may be temporarily stored for processing
- • Phone numbers are used solely for WhatsApp communication
- • We do not share your WhatsApp data with third parties
We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:
Service Providers
We may share data with trusted third-party service providers who assist us in operating our service, such as cloud hosting providers, translation services, and analytics platforms.
Legal Requirements
We may disclose information if required by law, court order, or government regulation, or to protect our rights, property, or safety.
Business Transfers
In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the business transaction.
We implement appropriate technical and organizational security measures to protect your personal information:
Technical Measures
- • End-to-end encryption for data transmission
- • Secure HTTPS connections
- • Database encryption at rest
- • Regular security audits
Organizational Measures
- • Access controls and authentication
- • Employee training on data protection
- • Incident response procedures
- • Regular policy reviews
You have certain rights regarding your personal information:
Access
Request access to your personal data
Correction
Request correction of inaccurate data
Deletion
Request deletion of your personal data
Portability
Request data in a portable format
Restriction
Request restriction of data processing
Objection
Object to certain data processing
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy:
Active Accounts
Data is retained while your account is active and for a reasonable period thereafter.
Conversation History
WhatsApp conversations are retained for service provision and support purposes.
Legal Requirements
Some data may be retained longer if required by law or for legitimate business purposes.
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: privacy@guestchatplatform.com
Address: [Your Company Address]
Phone: [Your Contact Number]
We will respond to your inquiry within 30 days of receipt.
This Privacy Policy is effective as of the date listed above and will remain in effect except with respect to any changes in its provisions in the future.